🚚 Free tracked shipping on all orders over €49 (EU) Learn more.

Premium watch straps & accessories since 2017

Complaints Procedure – STRPS

We’re sorry to hear that you’re not fully satisfied with our service. At STRPS, we take complaints seriously and view them as an opportunity to improve our customer experience.

We kindly ask you to report your complaint to our Customer Service department. You can do this in one of the following ways:

  • By email: info@strps.watch
  • By post: STRPS, Oude Boekeloseweg 9, 7553 DS Hengelo, The Netherlands
  • Via WhatsApp: +31620865148
  • By phone: +31620865148

Once we’ve received your complaint, you will receive a confirmation within a few working days. We aim to respond to your complaint within 14 days. If more time is needed to investigate or resolve the issue, we will inform you accordingly and provide an estimated timeframe.

We will handle your complaint with care and do our best to find a suitable solution. We truly appreciate your feedback and will do everything we can to restore your trust.

If you have any questions about our complaints procedure, feel free to contact us via one of the channels listed above.

Thank you for your feedback - it helps us improve.