Shipping information
When is my order eligible for free shipping?
When is my order eligible for free shipping?
We offer Free Tracked Shipping on all orders over €49 (or the equivalent in your currency). This policy applies exclusively to shipping addresses within the European Union and will be automatically applied at checkout.
What countries do you ship to?
What countries do you ship to?
All items are shipped from our warehouse in Hengelo, The Netherlands and we ship worldwide.
Delivery options and prices may vary based on the following factors:
- Delivery Address: Shipping rates depend on the destination country or region.
- Weight of Items: Heavier items may incur additional shipping costs.
- Total Purchase Amount: Some discounts or shipping promotions may apply based on your order total.
What shipping methods are available?
What shipping methods are available?
Standard delivery without tracking (BeNeLux)
- Regions Available: The Netherlands, Belgium, Luxembourg
- Cost: €2 flat rate per shipment NL, €3,60 flat rate per shipment BE & LU
- Carrier: PostNL (Padded envelope, untracked)
- Delivery Details: Delivered to your letterbox; no signature required.
- Eligibility: Available for light items only. Automatically visible at checkout if applicable.
- Processing Times: Orders placed after 18:00 CET (Mon–Fri) are processed the next business day. Weekend orders (Sat–Sun) are processed the following Monday.
- Liability: STRPS is not responsible for damage or loss during transport for this untracked method.
Flat rated tracked & traced shipping (EU)
- Regions Available: All European Union countries
- Cost: €4,99 for NL, for other countries €6,99 flat rate per shipment
- Carrier: PostNL (Tracking available)
- Delivery Details: Delivered to your letterbox; no signature required.
- Processing Times: Orders placed after 18:00 CET (Mon–Fri) are processed the next business day. Weekend orders (Sat–Sun) are processed the following Monday.
- Liability: STRPS is responsible for damage or loss during transport.
Flat rated tracked & traced shipping (Worldwide)
- Regions Available: Countries outside the European Union
- Cost: €11,99 flat rate per shipment
- Carrier: PostNL (Tracking available)
- Delivery Details: Delivered to your letterbox; no signature required.
- Processing Times: Orders placed after 18:00 CET (Mon–Fri) are processed the next business day. Weekend orders (Sat–Sun) are processed the following Monday.
- Liability: STRPS is responsible for damage or loss during transport.
Express tracked & traced shipping (Worldwide) - Available soon
- Regions Available: Worldwide
- Cost: €30 flat rate per shipment
- Carrier: UPS (Tracking available)
- Delivery Details: Signature required upon receipt.
- Processing Times: Orders placed after 18:00 CET (Mon–Fri) are processed the next business day. Weekend orders (Sat–Sun) are processed the following Monday.
- Liability: STRPS is responsible for damage or loss during transport.
How quickly will you process my order?
How quickly will you process my order?
We strive for quick dispatches each day for the conveniences of our customers 🚀. If an item is in stock and your order is placed before 18:00 CET, it will be shipped from our inventory location in The Netherlands the same business day!
How long will it take to receive my order?
How long will it take to receive my order?
Please note that shipping times may vary depending on your location and the chosen delivery method. We recommend checking the available delivery options and prices at checkout or in your shopping cart for the most accurate estimates. Below we outline an estimate for:
Standard delivery BeNeLux untracked: 3-5 working days
Standard delivery BeNeLux tracked: 1-3 working days
Standard delivery Europe tracked: 2-10 working days
Standard delivery Worldwide tracked: 10-30 working days
Standard delivery Express: 1-5 working days
How can I track my delivery?
How can I track my delivery?
For shipping methods with tracking, you can find your tracking number in:
- Your order details when you log in to your account.
- The email confirmation sent after your order is completed, which includes the tracking information.